Understanding, Knowledge, and Awareness of the New ISO 9004:2009 Standard
Overview:
ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach, is the latest revision (third edition) in the ISO 9000 series standards. ISO 9004:2009 was officially released on November 1, 2009 and replaces ISO 9004:2000.
ISO 9004:2009 has been significantly revised to focus on sustained success of an organization through a quality management approach. It provides organizations with a model for "sustained success" in today's complex, demanding, and ever-changing environment. The underlying thrust of new standard is to enable organizations to achieve their long-term objectives pertaining to economics, quality, customer satisfaction, and other interested parties. The new edition of ISO 9004 gives guidance on how an organization can and should use a systematic approach (i.e. ISO 9001 based QMS) to achieve sustained business success.
TÜV SÜD America webinar shall provide a general understanding of the ISO 9004:2009 concepts of sustained success using quality management approach. You will learn how the existing Quality Management System such as ISO 9001, TL 9000, AS 9100, ISO 13485, etc. could be used and integrated to achieve and maintain long term business success in meeting organization, customer and other interested parties needs and expectations.
Following are the key focus areas of ISO 9004:2009 standard that shall be covered:
- Review of key focus areas of ISO 9004:2009 standard
- Interrelations of ISO 9001:2008 to ISO 9004:2009: How ISO 9004:2009 should be used to move beyond ISO 9001:2008 based Quality Management System to achieve and sustain long-term business success
- Clause-by-clause correspondence between ISO 9001:2008 and ISO 9004:2009
- Balance approach in meeting the long-term needs and expectations: Organizations, customers and other relevant parties
- Understanding and managing of changing organization's environment
- What is 'sustained success' and how to achieve and maintain it?
- Extended model of a process-based quality management system
- Eight (8) Quality Management Principles and their application in sustained success
- Strategy and policy formulation, deployment
- Role of People, Suppliers, and Partners in business success
- Use of knowledge, information, and technology
- Process management
- Use of Key Performance Indicators (KPIs)
- Self-assessment for determining and improving organization's maturity level
- SWOT and its applications
- Benchmarking to search for best practices
- Focus on innovation and learning for continual improvement
- Your Q & A
Participants shall receive a summary overview of webinar material.
Who Should Attend
Professionals involved in implementing, maintaining, and auditing quality management systems for companies certified, or looking to be certified to ISO 9001:2008, or want to learn how to use ISO 9004:2009 to achieve and maintain sustained business success.
About Our Subject Matter Expert:
Gurdeep S. Mahal, PE, is an ISO 9001 Program Manager and certified lead auditor for TÜV SÜD America. He is responsible for managing ISO 9001-related auditing activities, business development, and ensuring competency levels for involved third party auditors. Gurdeep is a Registered Professional Engineer, ANAB Lead Auditor, ASQ Certified Quality Auditor (CQA), and senior member of ASQ. He holds a Bachelor's Degree in Mechanical Engineering. He is the chairman of the Recertification Committee of American Society of Quality (ASQ), Granite State section 104. Gurdeep has over 34 years work experience in Quality Systems, Quality Engineering, and Quality Management fields, including sixteen 16 years at TÜV SÜD America.
Scheduled Dates:
August 12, 2010
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Cost: $0.00 (USD)
Time: 1 pm ET
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I would like to register!
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Questions? contact:
Vanessa Ashton
TUV SUD America Inc.
978-573-2564
webinar@tuvam.com |
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Cancellation Policy
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